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Jkd123's avatar
Jkd123
Reel Rookie
2 years ago

Roku express 4k+ goes straight to No Signal

Hi, I purchased a Roku Express 4k+ in April 2022, and it has worked fine until this week.  One day I turned it and the TV on, and the TV said "No Signal". Restarting the Roku shows the 4 Roku letters animation, then goes black, and the TV says No Signal, though the Roku power light is still blue.  I tried the following mentioned in other threads: made sure it's using the Roku power adapter, held the reset button for 15+ seconds, turned my router and everything off and on, switched HDMI cables, switched HDMI ports, switched TVs.  Roku signal dies every time.  Is there anything Roku or I can do about this?  I'm 6 months beyond the 1 year warranty.  Do i just consider myself lucky to get 18 months, and treat it like disposable junk?

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  • Jkd123's avatar
    Jkd123
    Reel Rookie
    2 years ago

    I tried one more thing, without success, after finding it in another thread:  I found the button next to / below the batteries in the remote and held it for 5 seconds until it started blinking green.  But I don't think this will do any good unless I am able to get to a Roku screen beyond the Roku 4 letter animation.  I did it while the animation was going.  The signal died as before (tv "no signal"), the green light remained blinking.  A few minutes later, the green light stopped blinking.  Nothing changed after that - signal dies every time.

    • renojim's avatar
      renojim
      Community Streaming Expert
      2 years ago

      Try another USB power adapter and/or another USB cable.  If that doesn't work, try holding the reset button for no less than 30 seconds with the power connected.

      • Jkd123's avatar
        Jkd123
        Reel Rookie
        2 years ago

        Thank you for the suggestions.  They are both unsuccessful - signal dies the same with a different USB cable and adapter.  And holding reset for 30+ seconds during the four letter animation immediately makes it go no signal and never comes back.