Solving playback issues

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Jkd123
Reel Rookie

Roku express 4k+ goes straight to No Signal

Hi, I purchased a Roku Express 4k+ in April 2022, and it has worked fine until this week.  One day I turned it and the TV on, and the TV said "No Signal". Restarting the Roku shows the 4 Roku letters animation, then goes black, and the TV says No Signal, though the Roku power light is still blue.  I tried the following mentioned in other threads: made sure it's using the Roku power adapter, held the reset button for 15+ seconds, turned my router and everything off and on, switched HDMI cables, switched HDMI ports, switched TVs.  Roku signal dies every time.  Is there anything Roku or I can do about this?  I'm 6 months beyond the 1 year warranty.  Do i just consider myself lucky to get 18 months, and treat it like disposable junk?

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5 REPLIES 5
Jkd123
Reel Rookie

Re: Roku express 4k+ goes straight to No Signal

I tried one more thing, without success, after finding it in another thread:  I found the button next to / below the batteries in the remote and held it for 5 seconds until it started blinking green.  But I don't think this will do any good unless I am able to get to a Roku screen beyond the Roku 4 letter animation.  I did it while the animation was going.  The signal died as before (tv "no signal"), the green light remained blinking.  A few minutes later, the green light stopped blinking.  Nothing changed after that - signal dies every time.

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renojim
Community Streaming Expert

Re: Roku express 4k+ goes straight to No Signal

Try another USB power adapter and/or another USB cable.  If that doesn't work, try holding the reset button for no less than 30 seconds with the power connected.

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Jkd123
Reel Rookie

Re: Roku express 4k+ goes straight to No Signal

Thank you for the suggestions.  They are both unsuccessful - signal dies the same with a different USB cable and adapter.  And holding reset for 30+ seconds during the four letter animation immediately makes it go no signal and never comes back.

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AvsGunnar
Community Streaming Expert

Re: Roku express 4k+ goes straight to No Signal

Have you tried using a different HDMI cable or different HDMI port on your TV?

Can you move the Roku device to another TV and see if the No Signal issue follows?

(Edit... Disregard above... more postings of yours populated after I responded.  Not sure why this happens occasionally.)

Roku Community Streaming Expert
Just another Roku user... I am not a Roku employee.
Insignia RokuTV, Ultra 4660, Premiere+ 3921, Express 4k+ 3941, Streambar 9102

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Jkd123
Reel Rookie

Re: Roku express 4k+ goes straight to No Signal

Thanks for the suggestions!  Still no luck.  I gave up and got a new Chromecast TV device.

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