Solving playback issues

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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Tator
Level 7

Re: Roku express 4K+ device is not turning on with the TV.

I have same issue on 1 of the 4 Express4k+ devices I purchased, and pressing the Home button on the remote does wake the device.  I've not yet tried turning off the "After 20 minutes feature" but will try it.  Does anybody know if turning off that "After 20 minutes feature" will shorten the life of the device?

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Onebadcookie
Level 7

Re: Roku express 4K+ device is not turning on with the TV.

Thank you for your expertise! I was playing around with the settings prior to reading your post and did exactly what you suggested. Low and behold it works. The power button turns on the TV then I hit the OK button and the device wakes up and a screen saver(?) appears. Tap any other button on the remote and i'm at the Home screen. Glad it works otherwise it would have been returned. I put a ROKU Stick on my main TV and it was up and running without any issues. Wish ROKU would provide instructions about getting getting the Express in the Quick Start Guide that is provided with the unit, it would help customers from going nuts trying to figure it out!

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Tator
Level 7

Re: Roku express 4K+ device is not turning on with the TV.

Just tried turning off the "After 20 minutes feature" that works just like the other 3 units that didn't have the problem, i.e. it now turns on with the tv without need to press any other buttons on the remote.  However, when disabling the "After 20 minutes feature," it gives a warning that this will use more power and asks if I really want to disable it.  Would it be better to leave this feature enabled and just press the Home button to wake the device, or does leaving the feature disabled not hurt anything? 

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renojim
Community Streaming Expert

Re: Roku express 4K+ device is not turning on with the TV.

For 10+ years no Roku device had this "feature".  My testing indicates the power saving is minimal at best as they don't use much power to start with.  It certainly seems to cause more problems than it's worth.

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Onebadcookie
Level 7

Re: Roku express 4K+ device is not turning on with the TV.

That was my thought. I did change the setting and so far so good. Thanks.

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Re: Roku express 4K+ device is not turning on with the TV.

This worked! Thank you!!!

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Pelicann
Level 7

Re: Roku express 4K+ device is not turning on with the TV.

I am ALSO having the same issue MANY of these posts  lists. I have DISABLED the auto

savings mode "after 20 minutes" it is to OFF now. I will see if that cures the no start issue.

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RokuMary-F
Roku Employee
Roku Employee

Re: Roku express 4K+ device is not turning on with the TV.

Hi @Pelicann,

Thanks for reaching out to the Roku community!

I'd be happy to take a closer look to see how we can help. Can you please provide us with more specific information about the issue you are experiencing? Is there a light showing on your device? How are you powering the device? Is it plugged into the TV USB port, or is it plugged into the wall outlet with the provided cables? In addition, have you tried using another HDMI port on your TV as well as trying your device on another TV to see if you are seeing the same issue?

To help troubleshoot the issue further, follow this link: What to do if your Roku streaming player will not power on | Official Roku Support

Please keep us posted and we'll continue assisting you from there.


Best regards,
Mary

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