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Ericj3742
Newbie

Roku express 3930x vs Samsung Smart Tv

My Roku Express 3930x loads apps slowly or not at all. I get the spinning wheel sometimes that never resolves. This occurs on Sling, Max, Prime, Apple+, Paramount+. Just all around poor performance. I've tried clearing cache, removing and adding back apps, system reset, all the usual stuff. The other rokus in the house are fine. This Roku is connected to a Samsung Smart TV. When I load apps from the TV everything works fine. Fast loading no buffering etc. So the Internet and WiFi connection is ok. Is my Roku Express bad? Any thoughts would be appreciated. 

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2 REPLIES 2
RokuArjiemar
Community Moderator
Community Moderator

Re: Roku express 3930x vs Samsung Smart Tv

Hello! @Ericj3742,

A friendly welcome from the Roku Community!

We appreciate you reaching out to us. We're pleased to assist.

Try selecting the 2.4 GHz band of your network for all your Roku devices and see if the connection stabilizes. If so, it could just be an interference or strength issue.

Do you have cellular data, so we can try connecting your device to your hotspot?

Let's see how it goes.

Thanks,

Arjiemar

Arjiemar
Roku Community Moderator
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makaiguy
Community Streaming Expert

Re: Roku express 3930x vs Samsung Smart Tv

@Ericj3742-

What models are your other Rokus without the problem?

Your Express is a lower end unit that can only connect to the 2.4 GHz wifi band.  I am guessing that your Express is the only one that can only connect to the 2.4 GHz wifi band, and that the TV and other Rokus are all using the less crowded 5 GHz band.

The 2.4 GHz band was the first one introduced for wifi, and it also is used by other connection systems such as Bluetooth.  It can also be affected by radiation from microwave ovens.  Consequently the 2.4 GHz band can be crowded by home automation controls, neighbors' routers, and other nearby devices that can lead to interference and reduced throughput.

You may be able to improve things by changing the wifi channel your router is using in the 2.4 GHz band.   The preferred channels are 1, 6, and 11 as these do not overlap each other in frequency, so I'd start by trying these, although depending on which channels your neighbors are using you may find one of the other channels gives better results.  You also may be able to reduce congestion by setting your router to use 20 MHz channel bandwidth rather than 40 to reduce channel overlap.

I use a wifi app on my phone that can show me the congestion on each wifi channel, allowing me to choose a less congested one.  I check this periodically as this situation can change when neighbors come and go and/or reconfigure their routers.

 

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
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Ultra 4800 | Streaming Stick 4K+ 3821 | TCL Roku TV 43S245/C107X
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