Solved
Getting error HDCP 2.2 in Roku Ultra
I finally got the answer from Roku support and they said they have addressed the issue. They have replaced the chip in the device. As of today, July 22, 2024, the fix appears only on Roku’s website. ...
Forum Discussion
I solved the problem by buying a different vendors product.
Poe3681 I hear ya. My Onn 4K box works pretty good too.
Now, seriously, has anyone acquired a 4850 and confirmed that the HDCP errors have gone away with previously problematic TVs?
I'm about to file with the BBB because Roku has refused to trade my 4802 for a 4850, and shoot, I don't even know for sure that a 4850 will work either, ugh
I'd really have appreciated it if Roku just said "yeah, no problem, sorry you are having all those issues, and have spent the better part of a year trying to get a fix, sure, we'll send you a 4850 so you can at least try it".
I just tried to configure a Roku Ultra 4850R and am seeing the HDCP 2.2 error on my Sony XBR-65x900e. I assume the cable included with the Roku Ultra is HDCP 2.2 compliant so I have not tried swapping it out. Following the onscreen instructions is useless. Not sure what to do at this point.
Has anyone verified that the 4850 works properly on a Samsung S90C?
I did file with BBB as a last resort because Roku will not help me on my 4802 (still in warranty), Roku immediately responded with a cut-and-paste response that they'd contact me immediately, and then ghosted both me and the BBB complaint.
I mean, that's just super disappointing.
In my BBB complaint I stated I'd be happy to try a 4850 if sent to me and if it worked, I'd be satisfied and if not I wanted a refund. If Roku ever responds to my rejection of their "response", I should probably just insist on a refund.
Right now the BBB case is just sitting there. If this doesn't resolve soon, I'm going to go back to Amazon (place of purchase) and see if they will refund me since Roku is not standing behind their warranty.
Just to add another data point, I had a 4660 connected via a Denon AVR to a Samsung KS8000. Never had an HDCP error in 5 years. I now have a 4802 and an LG C3 connected via the same Denon AVR. I get HDCP errors sporadically, most often on HDR shows but occasionally on an SDR show. I get the errors regardless of whether frame rate matching is on or off. I get the HDCP error screen for a few seconds but the audio continues uninterrupted. The HDCP errors are random and inconsistent. I recently got 3 in a 45 minute Dolby Vision show on Apple TV. Then for the next 2 nights, I got none on another Dolby Vision show on Apple TV. I don't think I've ever had an HDCP error on Netflix but I only have the HD tier so I don't see HDR or DV shows on Netflix. At this point, it's not annoying enough to make me switch to another device.
Best solution I've found so far is to take the Roku back where you purchased it and get a refund, and then spend the money on either the Google TV Streamer, or the Apple TV box.
I have two Roku 4800X and each have the HDCP errors, mostly on HDR content. It seemed like it got worse over the past few months. Roku sent me two 4850X models and the problem is worse. My Roku is connected through a Yamaha AVR that fully supports 4K60 HDR, HDCP 2.2/2.3, and all the other specs needed. When running the 4850X in HDR/Dolby Vision all the time, the home screen flashes the bottom third with white static. HDR content through various apps all have the HDCP issues to the point that it's unwatchable. I've tried four other devices that can do 4K60 HDR including two different Chromecast models, Appe TV 4K and outputting from my laptop and all work perfectly fine through my AVR using the same and different HDMI cables
Weird though is that the Roku works fine connected directly to my LG C8 OLED TV. Everything has the latest firmware. I reached out to Yamaha and they confirm that my model is fully compatible and blame Roku since all other devices tested work fine.
So, in summary, no, the 4850 does not resolve the issue and is actually worse in my setup. Both brand new 4850X devices did exactly the same thing.
jtancsi1 wrote:
I just tried to configure a Roku Ultra 4850R and am seeing the HDCP 2.2 error on my Sony XBR-65x900e. I assume the cable included with the Roku Ultra is HDCP 2.2 compliant so I have not tried swapping it out. Following the onscreen instructions is useless. Not sure what to do at this point.
I have a Sony XBR-43X800D, and had a Roku Ultra 4802 connected with occasional HDCP errors, and then read about this claim on Reddit about the new model fixing this with updated hardware. So I decided to try it. I've had it a few months now and haven't gotten one error. What's odd is, when I got it on the other unit, it wasn't very often, and it was usually with Plex, or some other non copy protected content, so it was really strange. So for my setup, the claim seems to be true based on my experience. I also got the 14.1.4 update a week or so ago, and still no issues to date. With that said, I also have a 2022 Apple TV 4K, and the 2024 Google TV Streamer, as well as physical media players.
Yeah, I've given up on Roku helping me out. I've offered to trade in my 4802 for a 4850 to see if that resolved my issues, and Roku refuses. I've requested a warranty refund based on hardware design defect in the 4802 that causes the issues, and Roku refuses. I've got an active BBB complaint going, and Roku just alternates between "We are working hard on solving this for you" and "Nope, call in and go through endless hoops like you've already done, and we promise we'll send you a replacement 4802 but a 4850 is out of the question". I have a couple projects at work to finish up, then I'm going to simply file a small claims against Roku. I've already stated that in the BBB complaint, and they've had no reaction, so maybe I'll get a reaction in court. I really hate this, especially after all the troubleshooting we did on behalf of Roku (and unfortunately that thread was deleted by Roku).
I purchased a Roku 4850X in December 2024 and just started the error this week (late March 2025). Very frustrating. I have upgraded hdmi cables as well.
Hi, I purchased my Roku Ultra 4850X September 24, 2024. It worked perfectly until last weekend (April 4, 2025) never giving me any problems. Out of the blue the HDCP error message popped up on the screen. Not knowing about this issue first thing I did was take a brand new HDMI cable and swapped them out, Roku screen came back on with no message. Thinking it fixed, when I turned it on the next day there was the message again. Investigating I found this community post. I did try all the suggestions starting with the Roku initial message of things to do nothing has fixed the problem. I found by resetting the Roku it temporarily stopped the message. In the meantime as a test, I connected my older Roku 4670X and it has yet to show the message & its connected with all the same cables. It seems from reading the posts it's useless to contact Roku about this as it seems they're well aware of the problem.
