Solving playback issues

[Diego17]

Comprei meu roku express. Configurei normalmente. Quando estava acessando Netflix ele travou. Agora não sai da página inicial onde só fica escrito roku. Já reiniciei e resetei e nada.

[RokuDanny-R]

@Diego17 

Thanks for the post.

Please be aware that the Roku Community only support the English language and we had to use Google Translate your understand your inquiry.

How are you plugging in your Roku device? Is the device plugged into a wall outlet or is it plugged into the TV USB port? Have you tried factory resetting the Roku device? When trying to perform a factory reset, please make sure to press and hold down the reset button for at least 30 seconds regardless of what is happening on the screen.

For more information about how to perform a factory reset, visit our Support page here: How do I factory reset my Roku® streaming device?

Please keep us posted what you find out.

Thanks,
Danny