I am having problems with 2 expresses and 1 ultra.
After the latest software update, the devices freeze and need to be restarted while streaming or using the roku media player.
I am hoping this next software update comes soon and fixes this issue or its time to find something else other than Roku.
Thanks for the post.
If you are unable to resolve the issue you are experiencing, can you please provide us the following information:
Once we have this information, we will be able to investigate the issue further.
With the latest update, there seems to be a glitch clearing the cache.
Whether I am using it to stream netflix or amazon prime or if I am just using the media player to stream from my hard drive, the rokus will just freeze.
The menu slows down as it takes time for each page and icons to load.
Sometimes this happens after 15 minutes and other times it happens after an hour.
By restarting the rokus, the menu screens are quicker again, and I can continue watching the streams with no issues.
I know it is not an issue with my internet as there is no signs of buffering problems, and it works great for awhile after a hard restart.
I can provide you with the tracker id number at a later date if this will help along with the other 2 ids and models..
Software - 11.5.0 build 4235-AE
ID - S0143265PDWO
I just thought since my original rokus were a few years old, they had just run their course and needed to be replaced but even the brand new ones we just purchase are having the exact same issues.
Thank you very much for your help and will be awaiting your reply.
Thanks for the follow up.
How are you powering the Roku device and can you please provide the tracker ID when the issues occur?
Once we have more detailed information, we will be able to investigate further.
Thanks for working with me.
I had it freeze on me this evening.
Issue ID WO-486-811
I originally had the roku plugged into an outlet as I understand they worked better and were designed to be on all the time.
Since it started acting up, I now have it powered by the usb port in the tv.
Thanks for the follow up post and providing us with your device information.
I have passed along your concerns and details to the appropriate Roku team to investigate further.