Solving playback issues

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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Roku Employee
Roku Employee

Re: Roku connection to AV receiver


Thanks for the follow up.

I have passed along your concerns and information to the appropriate Roku team to investigate further.

Once more information is available, I'll be sure to update this Community thread.


Danny R.
Roku Community Moderator
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Level 7

Re: Roku connection to AV receiver

I would like to take a moment to update the progress in resolving this issue.

On 4/17/22 my Roku was downgraded from 11.0 to 10.5. At that time, all issues were resolved. It ran perfectly until 5/12/22.

On that date my Roku was once again updated to version 11..0 and the previous issue has returned. On  or about 5/15/22 I reported the problem and requested to be downgraded again to 10.5, but have not received any response, nor has my system been downgraded.

I hope others are receiving better support.

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