Solving playback issues

[RokuDanny-R]

@jwatkins04

Thanks for the follow up.

I have passed along your concerns and information to the appropriate Roku team to investigate further.

Once more information is available, I'll be sure to update this Community thread.

Thanks,
Danny

[jwatkins04]

I would like to take a moment to update the progress in resolving this issue.

On 4/17/22 my Roku was downgraded from 11.0 to 10.5. At that time, all issues were resolved. It ran perfectly until 5/12/22.

On that date my Roku was once again updated to version 11..0 and the previous issue has returned. On  or about 5/15/22 I reported the problem and requested to be downgraded again to 10.5, but have not received any response, nor has my system been downgraded.

I hope others are receiving better support.