Solving playback issues

[ibjw58]

I have 2 Roku Ultras and a Stick+. When I try to play any content, it crashes the App. Was working fine as of 1am yesterday. Never had this issue before. Restarted and reset everything, including Router... didn't work. You guys REALLY NEED a Tech. Support Ph.# for these kind of issues. Every other App. works fine, it's only yours. Issue appears to be on your end. I'm in the U. S. 

[ibjw58]

Issue fixed... Thanks! 

[ChrissyMarie]

Is yours also working for a few min then getting stuck on commercials? I agree they either need a phone # or a customer chat. They also need to take feedback to fix these bugs. I did a feedback on the app but they don’t let you put specifically what is happening. 

[Boz]

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@ChrissyMarie wrote:

Is yours also working for a few min then getting stuck on commercials? I agree they either need a phone # or a customer chat. They also need to take feedback to fix these bugs. I did a feedback on the app but they don’t let you put specifically what is happening. 

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It appears that @ibjw58 reported that the issue was fixed for them.

I have not experienced any issue with The Roku Channel myself.

[ChrissyMarie]

@Boz @Yes that’s exactly what is happening on the Roku channel  . Same on the feedback wish they let you type in what the issue is exactly.

[Olderthandirt50]

The issue I experienced was on a FireTV, using the Roku App.

 Roku customer service was no help.  Their focus is sending stock instructions regard a Roku device.  Although I own a Roku device, I was not using it on the FireTV; the problem was with the App.  The Roku App was the only App not working.

After signing in and out of my account and deleting and reinstalling the App several times, in different combinations, I gave up.

 I reset the TV to factory settings, reinstalled all my Apps, and the Roku App finally worked.

[ibjw58]

No, Mine was not doing that.

[shiwoe84]

Is yours additionally operating for a few min then getting stuck on classified ads? I agree they either need a telephone # or a customer chat. They also need to take feedback to repair these bugs.