Solving playback issues

[JeffCH]

Hi - I found that disconnecting the power source, was the only fix. As a tech dummy, this is my usual solution to any such problem. There might have been a more sophisticated solution, but I did not receive guidance from Roku. After weeks of having to do so dozens of times, the buzz has not returned (knock on wood). Good luck with yours - it is obnoxious! Jeff 

[Jarrodbockhold]

Hi @RokuMary-F  Sorry just now saw this.

Serial number: X0100027EXT6.

Device ID: S0A20A7EXT6.

Model: 4800X. 

Software build: 10.0.0 build 4209-C2

[RokuMary-F]

Thanks for keeping in touch and providing the additional information, @Jarrodbockhold.

I have passed along your information to our Support team. They will follow up and assist you.

Regards,
Mary

[lifel001]

Hey! Was anyone able to figure this out? I decided to upgrade from my 2016 insignia roku tv to a new insignia with a separate roku hd box. Pleased with the upgrade but frustrated with this issue. Thinking of returning and getting a different model. 

[RokuDanny-R]

@lifel001

Thanks for the post.

Can you please provide the serial number of your Roku device from Settings>System>About? I'll be able to assist you further from there.

Thanks,
Danny

[artschool183]

It Worked!

Many thanks to Ranchr !!!

[britinvegas]

Thanks for the solution I had upgraded to ultra after a Roku email offer. I had buzzing on differing TV’s every time I went back to the Roku after it hibernated. This was the only solution.

From the Roku home screen, go to Settings -> Audio -> HDMI.

The default setting is Auto Detect. When I changed this setting to Auto Passthrough, the problem goes away.

shame Roku has not acknowledged this issue and sent out an update.

[MrBismyname]

I’m experiencing this same issue about 2 times per week. Multiple restarts and changes in cables have not resolved this issue.

Any new details on this?https://youtu.be/OJG51yxa6q8 

[RokuDanny-R]

@MrBismyname

Thanks for the post.

Can you please provide the serial number of your Roku device from Settings>System>About? I'll be able to assist you further from there.

Thanks,
Danny

[Kelkoolaid]

I changed the charger usb plug in. And it stopped