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madmike46
Channel Surfer
‎11-14-2022 07:09 AM

Roku Ultra freezing steps to fix

I was so frustrated, I added a wifi power switch to my Ultra which does the same thing. I just power it off and back on from my phone or pad.

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RokuMary-F
Retired Moderator
‎11-14-2022 09:15 AM

Re: Roku express 4K freezing steps to fix

Hi @madmike46,

Thanks for posting in the Roku Community!

I apologize for your experience here. I can understand how that may be frustrating.  I have a few questions to better understand the behavior you are seeing:

  1. When did this issue first start occurring?
  2.  Do you observe this behavior while using any other channel(s) on your device?
  3. Have you tried removing the channel, restarting your device from Settings>System>Power>System restart (If you do not see a Power submenu, skip to the next step), then once it loads up again, adding the channel back once more to see if that clears things up?

With more information, we will be able to assist you further.


Best regards,
Mary

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