Solving playback issues

Find troubleshooting tips and resources for Roku playback speed issues, HDCP messages, power issues, and more. Join the community discussion for assistance.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
madmike46
Channel Surfer

Roku Ultra freezing steps to fix

I was so frustrated, I added a wifi power switch to my Ultra which does the same thing. I just power it off and back on from my phone or pad.

0 Kudos
1 REPLY 1
RokuMary-F
Community Moderator
Community Moderator

Re: Roku express 4K freezing steps to fix

Hi @madmike46,

Thanks for posting in the Roku Community!

I apologize for your experience here. I can understand how that may be frustrating.  I have a few questions to better understand the behavior you are seeing:

  1. When did this issue first start occurring?
  2.  Do you observe this behavior while using any other channel(s) on your device?
  3. Have you tried removing the channel, restarting your device from Settings>System>Power>System restart (If you do not see a Power submenu, skip to the next step), then once it loads up again, adding the channel back once more to see if that clears things up?

With more information, we will be able to assist you further.


Best regards,
Mary

Mary F.
Roku Community Moderator
0 Kudos
Need Assistance?
Welcome to the Roku Community! Feel free to search our Community for answers or post your question to get help.

Become a Roku Streaming Expert!

Share your expertise, help fellow streamers, and unlock exclusive rewards as part of the Roku Community. Learn more.