Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
*model 4670 RW - Roku Ultra
OS 11.5.0 build 4312-46
• does this issue occur on a specific channel? if so, what channel and what version/build is the channel (this can be found be selecting the channel on the Home screen and pressing the * button)
* happens on a variety of channels that I'm watching (Sling, hulu, Netflix, Pluto) and it does not go away when I change channels, the only way to fix is a Reboot or grabbing tracker ID via steps below. All channels are up to date.
• tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times and provide us with this ID)
This particular time I didn't lose sound it got EXTREMELY loud suddenly & it sounded like it blew the speakers but it didn't, that's just how it sounded.
• steps to reproduce the issue you are seeing
*just watch TV as normal & eventually the sound will stop or get extremely loud