Solving playback issues

[AvsGunnar]

@kimkfisher 

You can see if it has something to do with running from receiver, by connecting the Roku device directly into the TV via HDMI and see if issue resolves itself. (helps isolate if device issue vs a possible switch issue)

Would also try disabling the Power Savings feature of the Ultra 4800 and see if that setting may be a culprit. (Settings/System/Power/Auto Power Savings/20-min inactivity [uncheck to Disable]

[kimkfisher]

@AvsGunnar 

I have tried it with the Power Saving On and Off - same results.

It might be related to being connected to the receiver, however it started to make this noise immediately after a software update (Oct 2022).  And is fixed by powering off and on the Roku (receiver is left on during the Roku reboot).

[RokuNimfa-C]

@kimkfisher 

Thanks for the update. 

Our support team is now aware of your issue and will be reaching out to you shortly through email. Please be ready to receive their correspondence and continue assisting you from there. We appreciate your patience and understanding as we work toward a resolution.


Regards,
Nimfa