Solving playback issues

[kimkfisher]

When starting our Roku Ultra it has a fast clicking noise.  We have had this Ultra for 2 years and this just started.  It is fixed by pulling the power cord and having it reset. Does this mean the player is starting to fail or is there another reason/fix.

[Adamal]

This same thing started happening with my Express 4K+ a couple of days ago.

There are several audio pops when starting. My channels are also freezing after a few seconds of play.

This started around 10/28.

[kimkfisher]

No channels freezing.  Just the noise upon start up.  We have made no other changes to equipment so I am wondering if this means the Roku is starting to fail.

[Adamal]

Honestly? I think that Roku pushed a bad firmware update.

From what I've been reading, a lot of folks are suddenly having problems.

[OmahaRob]

I’m having the same issue (rapid clicking on startup). Rebooting the Ultra fixes it. It’s hooked up to my surround amp through HDMI. I’ve had the same setup for nearly a year and it just started. Nearly every startup. 

Did you find a solution?

[kimkfisher]

No long term solution.  Every time we want to use the Roku Ultra we have to unplug it and re-plug it. Ours is also plugged into our Yamaha receiver. 

[RokuKariza-D]

Hi @kimkfisher @OmahaRob 

We're sorry to hear about the issue you're experiencing.

We would recommend performing a factory reset on the affected device and then try linking your existing Roku account once again.

Perform the following steps with your Roku remote or the Roku mobile app.

1. Press Home on your Roku remote
2. Scroll and select Settings
3. Select System
4. Select Advanced system settings
5. Select Factory reset
6. If you have a Roku TV, select Factory reset everything. Otherwise, move to the next step.
7. Follow the on-screen instructions

For more information, check out this support link: How to system restart or factory reset your Roku streaming device

Let us know if there's any difference after.

All the best,
Kariza

[kimkfisher]

I performed a factory reset on our Roku Ultra. This did not fix the issue. We still get the clicking noise and have to pull the power cord out and replug in every time we want to use the Roku Ultra.

[RokuMary-F]

Hi @kimkfisher,

Thanks for keeping in touch and We apologize for the inconvenience this has caused.

If you are still having any issues with your Roku Ultra with clicking noise issue, please provide your Roku device's serial number so we can assist further.

Once we have this information, I'll be able to pass it along to our Support team who can assist you further.


Best regards,
Mary

[kimkfisher]

S/N: S02A20A31KP6