Roku Ultra 4800X that randomly freezes and/or restarts itself
I have this connected to my LAN through CAT5e cables in a gigabit system so the network is not the problem.
This started about two months ago and is really irritating. Watching any channel it will randomly freeze to a black screen and lose connection to the TV (HDMI connected) and will require it being unplugged and plugged back in to restart it OR it will restart itself. Some times it won't do it all day other times it will do one or both several times an hour. It doesn't matter if I'm watching YouTube, Paramount+, Rumble, VUDU or any other channel. Time of day doesn't matter either.
It didn't do this until one of the system updates.
Is there a fix for this? Or is there a replacement available????
I also have a Roku Express 4K+ mdl 3941RW and a Roku TV connected to my system that do NOT have this issue. Why would ONLY the Ulta have this problem?
Could you provide us with the serial number of the affected Roku device? This can be found in the Settings menu by navigating to Settings > System > About. We'll be able to further assist you from there.