This Roku Ultra doesn't seem to work with my existing Western Digital USB 3.0 Hard drives that I use for video. The hard drives work in ALL my previous Roku Ultra's. Some details about the hard drive and observations are below. Any assistance is appreciated.
Manufacturer is Western Digital and it is USB 3.0
Hard Drive does NOT have external power
The hard drive spins up, but never shows on the Roku.
The hard drive is formatted NTFS.
Roku does work with a standard flash drive
Is there something else I can try to get this to work? I don't have a powered USB hub unfortunately. 2 hard drives don't work on it, even though the power output of the new Roku Ultra is much higher than previous years models.
I'm having the same issue. I bought a second Roku 4800x which arrived today and having the same problem. All three of my NTFS drives worked without issues on the last Roku Ultra. Flash drives with FAT32 work fine on the new Roku (2020) Ultra 4800X. I think there's an issue with recognizing NTFS drives on the 4800X. Software upgrade needed?
Interesting that others are experiencing the same problem. I did some testing today with mine. I found that NTFS flash drives all work for me. Additionally a smaller 2TB portable hard drive worked just fine for me. I am wondering if the issue is with drives 4TB or larger as that is what my Western Digital drive is. Additionally the flash drives and smaller 2TB drive didn't show the name of the drive on the Roku like they normally do. Certainly feels like a software issue to me, what version are you on? Mine is 9.4.1 I just checked.
PS - doubting it is power based since the drive itself actually spins up where with older Roku's the drives didn't have enough power to actually spin up.
Good morning everyone, wanted to let the community know that I updated my 4800X Ultra last night to the latest minor patch. After updating BOOM! All my portable hard drives now work perfectly! If I had to speculate, I suspect it was 4TB drives and above that had the issue, but the latest update has certainly fixed both of my 4TB Western Digital drives and they work just like all the others now.
Anyone else update and test out their malfunctioning drives? Thank you for the quick response, investigation and mitigation of the issue Roku support/devs!