Solving playback issues

Find troubleshooting tips and resources for Roku playback speed issues, HDCP messages, power issues, and more. Join the community discussion for assistance.
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Guyfromunion
Reel Rookie

Roku Ultra 2022 loud electrical/buzzing sound when waking from standby

Roku Ultra 2022 loud electrical/buzzing sound when waking from standby

The only way to stop noise is to unplug the Roku.

how to fix?

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8 REPLIES 8
DBDukes
Community Streaming Expert

Re: Roku Ultra 2022 loud electrical/buzzing sound when waking from standby

@Guyfromunion 

That's not good.

Let's try something. We're troubleshooting now, not exactly fixing. Just trying to figure out the cause. Then the fix.

Force an update from Settings > System > Update ...

Then do a restart. Settings > System > Restart ...

If it continues, check the power settings, if your device has that (not all do). Settings > System > Power ...

If it's still happening, unplug, then remove the HDMI cable from the Roku, then power up. No, you won't be able to see anything, but does the buzzing still happen?

Let us know the results of these tests.

DBDukes
Roku Community Streaming Expert
Note: I am not a Roku employee.

If this post solves your problem please help others find this answer and click "Accept as Solution."

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Guyfromunion
Reel Rookie

Re: Roku Ultra 2022 loud electrical/buzzing sound when waking from standby

I have updated the Roku ultra and unchecked the box saying after 20 minutes of no interaction. I have restarted. I will have to wait until it does it again.

the sound is coming from the tv speakers not from the Roku box

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DBDukes
Community Streaming Expert

Re: Roku Ultra 2022 loud electrical/buzzing sound when waking from standby


@Guyfromunion wrote:

... the sound is coming from the tv speakers not from the Roku box


Try a different HDMI port. Does the issue follow to the new port?

DBDukes
Roku Community Streaming Expert
Note: I am not a Roku employee.

If this post solves your problem please help others find this answer and click "Accept as Solution."

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Jwhitehouse
Reel Rookie

Re: Roku Ultra 2022 loud electrical/buzzing sound when waking from standby

I am an integrator and have multiple ones showing this same issue. Some connected through an AVR some directly to tv. All settings updated. High quality hdmi cables input makes no difference.

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RokuDanny-R
Retired Moderator

Re: Roku Ultra 2022 loud electrical/buzzing sound when waking from standby

@Jwhitehouse

Thanks for the post.

Can you please provide the serial number of your Roku device from Settings>System>About? I'll be able to assist you further from there.

 

Thanks,
Danny

Danny R.
Roku Community Moderator
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pgharris
Newbie

Re: Roku Ultra 2022 loud electrical/buzzing sound when waking from standby

I just started having this same issue.

Software version 11.5

Model 4800X Roku Ultra

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RokuDanny-R
Retired Moderator

Re: Roku Ultra 2022 loud electrical/buzzing sound when waking from standby

@pgharris

Thanks for the post.

Can you please provide the serial number of your Roku device from Settings>System>About? I'll be able to assist you further from there.

 

Thanks,
Danny

Danny R.
Roku Community Moderator
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Re: Roku Ultra 2022 loud electrical/buzzing sound when waking from standby

M.100012588

HARDWARE ID:7830X

SN:YN009N533562

SOFTWARE VERSION: 12.5.5 BUILD 4174-AT

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