Solving playback issues

[user1029]

I've sent at least 15 reports, and I've discovered a few things:

1) It never goes to homescreen during commercials.

2) It's not my WiFi, or my modem. 

If I get an Ethernet cable, will that eliminate the issues? 

A response would be greatly appreciated.

As always, THANK YOU!

[user1029]

Please use issue ID 52-100-760 to report the current issue.

[user1029]

[user1029]

[user1029]

[user1029]

Have the photos I've sent acceptable for your team to determine the causes of the homescreen issues?

[user1029]

[1DayAfterAnothe]

Same for me... but not as frequent..Roku 4k ultra user here too... All apps updated.. rebooted device... Ethernet fiber connection super fast.... I watch Plex a lot and two times in the middle of watching something on Plex... I notice everything is dead quite and I look and I'm on the home screen of Roku... Wasn't even anywhere close to the remote as I was watching a playlist

[user1029]

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