Solving playback issues

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Roku Streaming Stick+ is unresponsive

Hello all. I've been using my Roku Steaming Stick+ for over a year now, and I truly love the ease of using it. But about a few months ago my SS+ stopped responding completely? The Roku menu screen comes up, but it does not connect to the internet and does not let me navigate the screen. I've gotten the HDMI extender, transferred over to power through an outlet, restarted all devices including my router, and also bought another smart remote, and NOTHING has worked! Customer support has been less than helpful, and I'm really frustrated and worried that I've wasted money on this device and the additional remote. Any advice would be greatly appreciated, because all I want to do is to get back to watching my favorites on my Roku!

Roku Streaming Stick + (3810, 3811 series)  

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Community Streaming Expert

Re: Roku Streaming Stick+ is unresponsive

Roku stick products, since most are in use hiding behind the tv set, only respond to point-anywhere remotes that connect by wifi-direct.  These must be paired to the Roku.

Video from Roku re how to pair point-anywhere remote:

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X
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