Solving playback issues

[RokuMary-F]

Hi @swarnecke,

Thanks for reaching out to the Roku Community. We'd like to look closer and try to help.

Can you please provide us with more specific information about the issue you are experiencing? What Roku model device are you using?

With more information, we will be able to assist you further.
 

Best regards,
Mary

[Redcat13]

Hi Danny - would love to provide you with all that info, by my stick is frozen, so I cannot access any of the system info you are asking for. All I can get is the serial number from my account : YF0021369246

what is the plan to deal with this issue?