Solving playback issues

[JoeD0523]

My streaming stick overheats all the time. I installed the extender but that has not made a difference. The device is clear of the TV with good air flow. There are no other devices near the stick that would cause it to heat up.

I have read all the posts by community users and performed the steps recommended in your page on overheating. It has gotten so bad that the stick just turns off  It will work again after it cools down but turns off again in a short while.

I am fairly certain I purchased the stick more than a year ago, so it probably is not covered by the warranty. Does that mean I need to buy a new stick? If so, should I expect to have to purchase a new stick every year or so?

I am not going to be able to watch the Super Bowl today because of the heating issue. Needless to say, I am not a happy customer.

[JWS9518]

Normally, when a device is overheating that usually means it is beginning to fail.  You will probably be able to use it for a while, but it will probably fail over time.  You might try putting some type of small fan nearby to see if that helps cool it down so that it doesn't shut down on you.

[AvsGunnar]

@JoeD0523 

Are you able to plug the USB cable into a USB power adapter (like a 5 volt, 1 amp cell phone charging adapter) and plug into a wall outlet (instead of the TV USB port if currently doing so)?

The Roku devices can run hotter if struggling for power depending on content being streamed.

[JoeD0523]

Thanks for your suggestion. I did what you suggested. Unfortunately the stick got hot and turned off in about 5 minutes. Wish it had worked!

[AvsGunnar]

@JoeD0523 

Too bad.  I think you just have a bad device on your hands.  Once they start to overheat, only the extender and the power supply are the two end-user things to try.

I am assuming you cannot get FOX via antenna to watch the Super Bowl today, but if you have a laptop and HDMI cable, you can stream it directly from the Tubi website (free) to your TV. (basically use your TV as an extended monitor and bypass the Roku altogether).

https://tubitv.com/ - just have to create a Tubi account to watch it.

[RokuEmmanuel-D]

Hey there, @JoeD0523!

Great to see you here in the Roku Community!

We see that you're encountering overheating issues with your Roku streaming Stick, and we'd like to be able to help. 

To expedite the resolution of this issue, we would recommend keeping an eye on your inbox, as we will be sending you a private message. 

We are looking forward to your response from there!

Best,
The Roku Community Team

[JoeD0523]

Many thanks for your suggestion. I watched the Super Bowl via Tubi and cast it to my TV. Worked great! Too bad the game was so lopsided.