Solving playback issues

[YooperTechChick]

Roku streaming stick no picture

My Roku streaming Stick is not providing an HDMI signal to the TV. I've checked all HDMI ports, verified that I have power and the white light is on, it's plugged into a wall outlet and I have checked the device on three Samsung TV's so I'm going to assume that there is there is an issue with the Roku Streaming Stick.

Model 3810X.

Please note that I have 20+ Roku devices on my two accounts.

[RokuMary-F]

Hi @YooperTechChick,

Thanks for your first post in the Roku Community!

We're so sorry to hear about the issue with your Roku device that is not showing any pictures. We will work with you to know what went wrong so we can assist you further and fix the issue.

We would recommend taking a look at our Support page for more information regarding What to do if you cannot see the picture from your Roku® streaming player on your TV | Roku

If this issue is not resolved, please let us know along with any additional information you may have that would be helpful for our team looks into this problem. Kindly include the serial number of your Roku device so we can assist further.


Best regards,
Mary