Solving playback issues

Find troubleshooting tips and resources for Roku playback speed issues, HDCP messages, power issues, and more. Join the community discussion for assistance.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Roku Streaming Stick 4k Not Turning On

I have a Vizio V-Series TV and I recently got a new Roku Streaming Stick 4k for it.  It's been about 3 weeks since I've had it and one night it just turned off.  The light on the Streaming Stick turns on but when I switch to the HDMI on my TV, it just shows a black screen.  How can I fix it?

0 Kudos
Community Streaming Expert

Re: Roku Streaming Stick 4k Not Turning On

If you press Home on the Roku remote does it come on?  If you disconnect the USB power cable for a few seconds and plug it back in does it restart?

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
0 Kudos

Re: Roku Streaming Stick 4k Not Turning On

I am having the same issue and neither of those solutions worked. Same predicament where the light turns on and holding reset for 10+ seconds seems to have no effect.

0 Kudos
Retired Moderator

Re: Roku Streaming Stick 4k Not Turning On


Thanks for the post.

Can you please specify the issue you are experiencing? What are the steps to reproduce the issue you are seeing? What troubleshooting steps have you already taken to try to resolve the issue?
With more detailed information, we will be able to assist you further.


Danny R.
Roku Community Moderator
0 Kudos