Solving playback issues

[Sarahbelle2525]

I have been having the same issues for the past few months. I’ve checked all cords and have unplugged and plugged in the device multiple times but continue to have the same issue with crackling, very loud or very low sound and non-synced sound. 

SN: YL0001632953

[Tmagusiak]

Model 9102r

sn yl00h4375216

keeps having to resynce audio delay issues.  It corrects  then a day later it has issues again

[RokuMary-F]

Hi @Tmagusiak,

Thank you for reporting this issue to Roku Community!

We understand that you are having an issue with the sound that is out of sync with your Roku Streambar. We're sorry if you having this issue.

We would be happy to look further into this issue but we will need more details. Can you please provide us with the following information:

• When did this issue first start occurring?
• Does the issue only occur on a specific channel or all channels on your Roku device?
• Have you tried disconnecting your Roku Streambar to see if the issue continues?
• In Settings > Audio > Audio mode, what setting do you have selected? Does the same issue occur if you change the setting to Stereo, etc.?
• By pressing * button on the remote, go to "Volume Mode" and set it to "Off". Have you tried this troubleshooting step?

We also recommend taking a look at our Support page to troubleshoot audio out-of-sync issues: Why is sound from my Roku® Streambar®, Roku Streambar Pro, or Roku Smart Soundbar out of sync with t...

We look forward to hearing from you and looking closely into this issue. Thank you!


Best regards,
Mary

[NashBre]

Hello, 

I've been having similar issues with my Roku Soundbar- Crackling, out of sync audio, and/or extremely high or low audio. It happens randomly but sometimes a couple times within the hour. I checked all the inputs and they are fine. Please help resolve this issue.

S/N:  YL00E0766781

Model 9102R

Thank you, 

NashBre

[RokuMary-F]

Hi @NashBre,

Welcome to the Roku Community!

Thanks for letting us know about the behavior you are seeing with your Roku Streambar and we're very sorry to hear of the troubles.

A member of our Support team will reach out to you via email to assist you. Please let the Support team know if you have any other questions so they can assist you further and provide a resolution to this issue.

We appreciate your patience for the time being!


Best regards,
Mary

[Prouteone]

I am having the same crackling problem wolith my sound bar. Serial number- YL009S618136

[Medwyn-19]

I'm also having the same issue . sound keeps dropping out very difficult to hear dialogue then rises to extreme loudness . All my cables and connectors are in working order. This is definitely not my equipment .

Model number. 9102EU

Serial number. YL001R441003

Software version . 12.0.0 build 4184-95.