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Dolemite1375's avatar
3 years ago

Roku Stick keeps freezing

Anyone know how to stop Roku Stick from freezing. It started two weeks ago. It would freeze on the screensaver. The remote is working because I’m able to use it for the volume and to power off my television.  I have to unplug the Roku Stick and plug it back in for it to work again. Now it’s freezing on Tubi Tv. Can someone help resolve this issue?

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  • I'm also having the same issue I have to constantly restart my roku like 3 times a night. 

    • RokuERey's avatar
      RokuERey
      Retired Moderator

      Hi Dolemite1375 lorettapittman1,

      Welcome to the Roku Community, and thanks for letting us know about this behavior when using Roku Streaming Stick.

      Could you tell us how you are powering your devices? Is it connected directly to a wall outlet or to a USB port on your TV? Have you also tried restarting your wireless router and see if that helps the issue you're seeing?

      With more information, we'll be able to further look into this.

      Thanks,

      Rey

      • ConnieVT's avatar
        ConnieVT
        Newbie

        How do I get my roku streaming stick 4K to work again.  It is frozen on the home page but I can't get it to click over to the right to select channels.

  • Happening to me too for past few months with both my streaming Roku sticks. I kept thinking it was the batteries on the remote (so kept putting new ones). But that wasn’t it…wasted a lot of good batteries 🤦🏻‍♀️. The only thing that works (most of the time) is unplugging the Roku stick from the outlet, waiting about a minute and plugging back in. But lately even that has been failing at times. 
    i searched the Roku community and looks like it is an issue with many peoples Roku devices.  They really should fix it or recall them and send us ones that work! 
    I saw one guy post and say that doing a “factory reset” set him to the newest Roku update.  (Before doing the factory reset, his Roku said he had the latest version but it was not. ) so I may try that next.