Solving playback issues

[phil-t]

Hello, new here and to ROKU.  We have ROKU Premeiere that works perfectly until --- I have hearing Aids and just received a ReSound TV Streamer 2 device that pairs via bluetooth to my hearing aids, connected to the optical audio port on my TV, a SONY.  When this ReSound device is powered on it causes the streaming from the ROKU to be sporatic, like I have a bandwidth issue, but I do not.  Power off the ReSound device and all is well.  When it does play video the vdeo very poor quality.  I have tried using analog vido connection, no help.  I have tried removing the hearing aid bluetooth connection to the ReSound, no help.  Really seems like a WiFi interference issue but I don't know.

The audio part works great when it is playing.

[phil-t]

Well, that typing woke my tecno mind to the WiFi interference concept - I was able to change the bluetooth settings on the ReSound Device and - All Is Well.

[makaiguy]

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@phil-t wrote:

Well, that typing woke my tecno mind to the WiFi interference concept - I was able to change the bluetooth settings on the ReSound Device and - All Is Well.

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I'm glad you were able to get this resolved.  And a BIG THANK YOU for reporting back.  This could help anybody with a similar problem that actually searches for a solution before posting.

Just in case... can you relate details of the bluetooth setting you changed?

[phil-t]

The TV streamer has a button to start the pairing with my hearing aids. It has the ability, by pressing that button one, two, or three times to change the Bluetooth "chanel" advertised.

[makaiguy]

Great.  Thanks @phil-t