Solving playback issues

[codyfied]

I am using the USB adapter and cable which came with the Roku Premiere

My device has worked fine with it occasionally rebooting itself since i have had it about 1.5 yrs

I continue to get the low power error message telling me to plug it into the wall

it has always been plugged into the wall.. 

i switched hdmi to see if that would hep. nada.

I swapped out for another adapter and different plug and tried a different cable -->no difference.

happened in middle of use.. and has never happened before .

[RokuKariza-D]

Hi @codyfied

We're here to help!

Please reply here with the serial number of the affected Roku device. It can be found at the back or underneath the player itself.

Once we have the information needed, we'll be able to forward it to our support team for further assistance.

All the best,
Kariza

[codyfied]

thank you 

the device is 

model 3920X

SN YH0059125801

SOFTWARE  10.5.0 buid 4208-91

the screen has disappeared but no it won't scan for network to set up / re-establish connection ..,, there is clearly some bug going on.. i have been able to use the device since i purchased without issue and now see,s there are several 

[codyfied]

tried everything again.. now " insufficient power" screen is back

[codyfied]

looks like days later I am SOL.. THIS ROKU HAS CLEARLY MALFUNCTIONED .. my first roku worked for 7 years.. this one crapped out at 18 months..

[RokuDanny-R]

@codyfied

Thanks for the follow up.

I have passed along your information to our Support team. They will follow up and assist you.

Thanks,
Danny