Solving playback issues

Find troubleshooting tips and resources for Roku playback speed issues, HDCP messages, power issues, and more. Join the community discussion for assistance.
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AvsGunnar
Community Streaming Expert

Re: Roku Premiere keep overheating & how do i get free replacement?

@dking6091 

If you are powering the Roku device from the TV USB power port, try using a power adapter at the wall instead. (cell phone charging adapter 5volt/1amp).

The device may be straining if the power port is not supplying enough power.

Roku Community Streaming Expert
Just another Roku user... I am not a Roku employee.
Insignia RokuTV, Ultra 4660, Premiere+ 3921, Express 4k+ 3941, Streambar 9102

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RokuMary-F
Community Moderator
Community Moderator

Re: Roku Premiere keep overheating & how do i get free replacement?

Hi @dking6091,

Thanks for following up and for the additional information regarding your overheating issue.

A member of our Support team will reach out to you via email to assist you. Please let the Support team know if you have any other questions so they can assist you further and provide a resolution to this issue.

We appreciate your patience for the time being.

 

Best regards,
Mary

Mary F.
Roku Community Moderator
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