Forum Discussion

Infotrack's avatar
Infotrack
Binge Watcher
2 years ago

Roku Media Player Does Not Recognize USB Flash Drive

Roku Ultra 4802X.  Roku Media Player will not recognize USB flash drive formated in NTFS.  It did recognize it and play videos fine until several weeks ago, then suddenly not.  I get the help message...
app playback
RokuERey's avatar
RokuERey
Retired Moderator
2 years ago

Hi Community users,

Thanks for keeping the Roku Community posted!

Please help us look into this more closely by sharing with us the details below.

  • Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About).
  • Tracker ID when this issue occurs (when you see this issue occur, press the Home button five times, followed by the Back button five times, and provide us with this ID).

We'll be looking forward to hearing back from you.

Thanks,
Rey

conker's avatar
conker
Channel Surfer
2 years ago
I'm away from that TV until this weekend or next weekend. I'll try to get the details then and report back, but as I stated there's no actual information / error message. The TV just acts like there's no USB device inserted at all, even though I know it's supplying power (and enough power).
  • atc98092's avatar
    atc98092
    Community Streaming Expert
    2 years ago

    I don't believe any firmware update has messed with USB drive connectivity. I have one connected to my Ultra 4800 and it's still recognized and plays fine. 

    • UHshepp's avatar
      UHshepp
      Binge Watcher
      2 years ago

      OK.  So what do you say to the other 4 of us that do have this issue that came out of nowhere?

       

      That's great that yours still works well.  

      • atc98092's avatar
        atc98092
        Community Streaming Expert
        2 years ago

        I'm not saying anything other than it isn't anything to do with a firmware update, as that would affect all devices. You need to provide Roku with your device's model number (not just the name) and what OS version you are running.