Solving playback issues

[Kansasgardener]

Just replaced a streaming stick with a Express 4k+ and it turns off every night when the tv is off? In the morning I have to unplug the Express and plug it back in then it works. What gives? I just bought it so I have no problem returning it!

[RokuKariza-D]

Hey @Kansasgardener

Thanks for the post.

Please be aware that the newest Roku OS 10.5 has added a new Power item in Settings > System menu for some Roku models. If you have this Power item, under Auto power savings see if deactivating after 20 minutes of no interaction fixes the problem.

Keep us updated!

All the best,
Kariza

[Kansasgardener]

Thanks so much! I'm sure that will fix it guess sometimes it helps to read manuals. Lol