Solving playback issues

[Kevllee]

I have a Roku Express (Model 3700x) stick on a 4k LG tv. The internet connection for the stick is wireless from a router which has a decentralized VPN mini device that is connected between the router and the modem bridge. When I try to open a news channel for live stream news, it gets stuck on loading. Has anyone encountered this problem and solved it?

[RokuDanny-R]

@Kevllee

Thanks for the post.

Are you experiencing the same issue when you connect to a wireless network that doesn't have VPN attached? We would recommend trying to connect your Roku device to an alternate wireless network, such as a mobile hotspot, to see if you are experiencing the same issue.

Please keep us posted what you find out.

Thanks,
Danny

[Kevllee]

It was working before without the decentralized VPN device attached to the router from the modem. I was able to watch livestream news on the Global channel. Once the device was attached the livestream would not load. 

[RokuDanny-R]

@Kevllee

Thanks for the follow up.

It would appear that the VPN is causing an issue.

Per the Community guidelines, discussions regarding any usage of VPNs to circumvent established regional broadcast rules or limitations are not allowed in the Community. Any topic or comment posted regarding the use of a VPN, or any circumvention of applicable limitations, will be removed at Roku's discretion.

Thanks,
Danny