Solving playback issues

[Maidmarion17]

I have a Roku Express that I ordered directly from Roku so I don't know if an exchange is possible (if that suggestion is offered). It has recently started humming on any screen I have on (the home screen, different channels, etc). I don't know if it stops when I turn on a show or if it is drowned out but I no longer hear it. I read online to try an update (none was needed) and also to try unplugging it and plugging it back in...neither of these things worked. It seems this is common since I have seen other people asking about it online.

[renojim]

Are you using the TV's USB port for power or the supplied power adapter?  If one, try the other or try a USB power adapter from a phone or tablet that can supply at least 1 Amp (read the tiny print and look for something like Output: 5V 1A).  More than 1 Amp is good, less won't be sufficient.

[Maidmarion17]

I am using the Roku power cord and cube that came with it and plugged in to the wall.

[RokuDanny-R]

@Maidmarion17

Thanks for the post.

Can you please provide the serial number of your Roku device from Settings>System>About? I'll be able to assist you further from there.

Thanks,
Danny

[Maidmarion17]

Serial number is X00400MTTXSK

[RokuDanny-R]

@Maidmarion17

Thanks for the follow up.

I have passed along your information to our Support team. They will follow up and assist you.

Thanks,
Danny