Solving playback issues

[TheRealGuido]

I recently decided to upgrade my old Roku Express with a new one, and from the start, it would sometimes crash all together and my TV would display "no signal". It would then be 30-60 minutes before it would turn back on. It began to happen more and more often until it essentially became unusable. Nothing will stream for more than about 10 minutes before it would crash again. I have tried adjusting all of the connections, as well as unplugging and plugging the unit back in, all to no effect. I am also plugging into the wall outlet with the USB adapter that came with the unit. This is frustrating because this was supposed to be an upgrade! Please help! 

[RokuKariza-D]

Hello @TheRealGuido

Thanks for letting us know about the issue you're experiencing.

Please reply here with the serial number of the affected Roku device. It can be found at the back or underneath the player itself. 

Once we have the information needed, we'll be able to forward it to our support team for further assistance.

All the best,
Kariza

[TheRealGuido]

The serial number is S0083099103T

[RokuDanny-R]

@TheRealGuido

Thanks for the post and providing us with your information.

I have passed along your information to our Support team. They will follow up and assist you.

Thanks,
Danny