Solving playback issues

Find troubleshooting tips and resources for Roku playback speed issues, HDCP messages, power issues, and more. Join the community discussion for assistance.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
serlcb
Binge Watcher

Roku Express YouTube app is cutting the edges of some videos

Jump to solution

Hello everybody,

I just bought a Roke Express (Model 3930BR). I connected it to a Samsung SmartTV (UN40J5500AG, LED FULLHD).

I noticed that some videos are "cropped" when played using the Roku Express YouTube app. It is like the YouTube Roku app for some reason decided to "zoom in" the video. I could not find any option/configuration related to such "feature" on the app.

The same video when played in the Smart TV native YouTube app appears correctly. Se pictures below.

Is this a configuration issue? How can i fix this?

Here is the link for the video in the pictures: https://youtu.be/zcmef_EAy9Q

Thanks a lot.

Sérgio

 

 

Roku YouTube App. The "cropped" areas of the video are marked in red.Roku YouTube App. The "cropped" areas of the video are marked in red.Same video as seen when played on the Smart TV native app. No cropping.Same video as seen when played on the Smart TV native app. No cropping.

 

0 Kudos
1 Solution

Accepted Solutions
makaiguy
Community Streaming Expert

Re: Roku Express YouTube app is cutting the edges of some videos

Jump to solution

On your TV's settings, not your Roku settings, check settings for Size, Picture, Zoom, Aspect Ratio, or similar wording.  For most modern tvs each input has its own separate setting.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X

View solution in original post

0 Kudos
1 REPLY 1
makaiguy
Community Streaming Expert

Re: Roku Express YouTube app is cutting the edges of some videos

Jump to solution

On your TV's settings, not your Roku settings, check settings for Size, Picture, Zoom, Aspect Ratio, or similar wording.  For most modern tvs each input has its own separate setting.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X
0 Kudos