Help

Solving playback issues

Find troubleshooting tips and resources for Roku playback speed issues, HDCP messages, power issues, and more. Join the community discussion for assistance.
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
clwils
Reel Rookie
‎06-18-2021 10:43 AM

Roku Express Playback Errors?

The Roku Express in my Dad's bedroom has stopped playing after we go in & watch a specific TV show (NCIS). We then get a playback error message and have to restart the whole Roku device. (As in we are not able to navigate to any other show or app.) I've tried and this is the case if he tries to watch the show on either Paramount+ or Netflix. 

Last night, he was able to watch a different show for an extended period of time, but this morning it was all playback errors this morning. It doesn't matter a hill of beans to me, but Dad likes Gibbs. 

0 Kudos
Reply
1 REPLY 1
makaiguy
Community Streaming Expert
‎06-18-2021 10:13 PM

Re: Roku Express Playback Errors?

These things are just little special purpose computers. Like their big brothers sometimes clearing things out by restarting them is all they need.    

Restart via Settings > System > System restart (for Roku TV: Settings > System > Power > System restart). 

If a restart doesn't do it, try pulling the power plug to the device for a minute or so then plugging it back in. 

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X
0 Kudos
Reply