Solving playback issues

[TimS1]

got a new Roku Express about a month ago.  It worked perfectly for about a week and then the sound/audio went out.  I followed suggestions and set audio to Stereo and HDMI to PCM-Stereo which fixed it.  About three weeks later now, sound went out again.  Tried all suggested fixes including cable, factory default reset, power off/on, batteries out out of remove, TC power off/on...nothing works.  Video is great, just no sound.  Do I now one a Roku-Brick?

[RokuDanny-R]

@TimS1

Thanks for the post.

Are you experiencing this issue on a specific channel or does it happen across all channels? 

We would also recommend checking out the troubleshooting steps provided by our Support page here: What should I do if I do not hear the audio from my Roku® streaming player?

If you are still unable to resolve the issue, can you please provide the serial number of your Roku device from Settings>System>About? I'll be able to pass it along to our Support team who can assist you further.

Thanks,
Danny