Solving playback issues

Find troubleshooting tips and resources for Roku playback speed issues, HDCP messages, power issues, and more. Join the community discussion for assistance.
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CoeliRoss1
Reel Rookie

Roku Express 4k will not boot

This is EXACTLY what’s happened to our Roku express tonight. Can the support team help with this issue for us as well? 

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5 REPLIES 5
RokuLianna
Retired Moderator

Re: Roku Express 4k will not boot

Hi @CoeliRoss1,

Thanks for the post.

Could you tell us how are you powering your Roku Express 4K? Is it connected to the USB port of the TV or to a wall outlet? In some cases, the USB power provided by the TV is not sufficient to power the device. Even though your Roku device may appear to be working, running with insufficient power can lead to instability, crashing, and other unpredictable behavior.

Using the included power cord and power adapter, we suggest plugging your Roku into a working power outlet in the wall. Powering it through a power outlet in the wall has the additional advantage that your Roku player will not need to power up every time you turn on your TV. This means your Roku player will be up and running faster than it would be connected to a TV.

Let us know if there's any difference after.


Warm regards,
Lianna

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CoeliRoss1
Reel Rookie

Re: Roku Express 4k will not boot

Hello, we have plugged the Roku device into the wall (mains) using the USB cord and cord adapter provided in the box. There is no change. We still see the blue screen.

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RokuLianna
Retired Moderator

Re: Roku Express 4k will not boot

Hi @CoeliRoss1

We're sorry to hear about the issue you're experiencing.

Please reply here with the serial number of the affected Roku Express. It can be found at the back or underneath the player itself. We'll be able to further assist you from there.


Warm regards,
Lianna

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CoeliRoss1
Reel Rookie

Re: Roku Express 4k will not boot

SN: S07U5159VUJV

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RokuMary-F
Community Moderator
Community Moderator

Re: Roku Express 4k will not boot

Hi @CoeliRoss1,

Thanks for keeping in touch and providing the additional information.

We're sorry to hear that you're having an issue with your Roku device. But not to worry, we're going to assign a member of our Support team to reach out to you via email. They will be assisting you from thereon.

If you need any additional help and we’ll follow up to continue assisting you.


Best regards,
Mary

Mary F.
Roku Community Moderator
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