Solving playback issues

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HeidiTroy
Newbie

Roku Express 4k+ Will not power on with remote and only has Roku bouncing on the screen

 
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3 REPLIES 3
HeidiTroy
Newbie

Re: Roku Express 4k+ Will not power on with remote and only has Roku bouncing on the screen

Sorry I have changed batteries in remote, rebooted my internet, switched it with another Roku on a different TV. The other one worked at both TVs but this Roku does not work at either of them. All I get is either a black screen or the bouncing ROKU letters. Please help

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renojim
Community Streaming Expert

Re: Roku Express 4k+ Will not power on with remote and only has Roku bouncing on the screen

First, it never turns off.  That power button on the remote is solely for the TV.  If you have the Express connected to the TV's USB port use the supplied power adapter.

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Michelle3
Roku Guru

Re: Roku Express 4k+ Will not power on with remote and only has Roku bouncing on the screen

@HeidiTroy 

As was stated in the above reply, Roku stand-alone devices can not turn off.  If the Roku is connected to the wall outlet then all I can suggest is that you probably bought a defective unit.  It should still be under warranty and if so, you could contact Roku Customer Support here: https://support.roku.com/contactus, and return the unit to the store for a replacement. (https://support.roku.com/article/208757058)

~ Jordan

I’m into videotapes and old electronics stuff, including extenders, converters and analog 4:3 TV sets (which are obsolete these days), and Miss Bianca is my favorite character in Disney’s The Rescuers (1977) and its sequel, The Rescuers Down Under (1990). I am not a Roku employee, only a user like you. ~ Jordan

Roku Express+ 3910X
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