Solving playback issues

[Jelge]

I searched but didn’t see anything specific to this. I can watch a few seconds of Netflix before it freezes. All software is up to date and I tried a hard reboot. I also removed Netflix, restarted and reinstalled Netflix. I thought maybe it was a connection problem because Roku apparently doesn’t support 5GHz at. All of our Roku devices (2 tvs and the Express) connect at 2.4 GHz on channel 6 with an efficiency of 20% or less but tethering the Express to my phone changed nothing (our phones and tablets all default to 5 GHz). Signal strength is strong and a connection test shows 41Mbs which is more than enough.  I haven’t spotted a way to control the connection and our Roku tvs work okay on 2.4GHz channel 6.  Disney+ as well as the free streaming channels we watch all play fine. 

[RokuLianna]

Hi  @Jelge

Thank you for the inquiry!

To ensure the process of removing and re-adding the Netflix channel is successful, make sure to restart your device before adding the channel back in from the Settings menu by navigating to  Settings > System > System restart > Restart. However, if it still has no dice and the issue is only with the channel alone, this is a good indication that there is likely an issue within that specific channel that will need to be addressed with an update from the channel publisher. Channels on Roku are created and maintained by each channel publisher. In this case, you'll want to reach out to Netflix support directly to share your feedback.


Warm Regards,
Lianna

[Jelge]

You know… It’s really disappointing to take time to type what I did in sequence and the reply I get is to do EXACTLY what I did. 

Another annoyance… deleting and reinstalling Netflix on the Express in the grandkid’s room also removed it from the TV in the living room. It moved from the top of the channel list to the bottom and I had to sign in again. Our son will probably have to sign in again and rearrange channels on his TV too. That would not be a Netflix thing.