Solving playback issues

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jjm4411
Newbie

Roku Express 4K+ model 3941R not recognizing 4K

I just got a new Roku Express 4K+ model 3941R and during the setup I got a message my HDMI connection can play at 1080P HDR at 60 frames per second but it appears my TV is good for 4K at 60 frames per second. I used the HDMI cable that came in the box. Do I need to get a HDMI 2.2 cable for this to work? Thanks, John

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1 REPLY 1
RokuDanny-R
Retired Moderator

Re: Roku Express 4K+ model 3941R not recognizing 4K

@jjm4411

Thanks for the post.

It's possible that you may need a high quality cable if you want to watch 4K content with the Roku device.

Please keep us posted what you find out.


Thanks,
Danny

Danny R.
Roku Community Moderator
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