Solving playback issues

Find troubleshooting tips and resources for Roku playback speed issues, HDCP messages, power issues, and more. Join the community discussion for assistance.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Re: Roku Express 4K+ - Audio lags video

Agree with customer support not being good. Just chatted with "Dale," had some obvious things to try - system restart, factory reset - but his responses took so much time it was very frustrating. Now, he's escalated my issue to the "engineering team." He says 3-5 business days but doesn't know how they will reach me. I told him that the lag in his responses was worse than the audio lag thru the Roku. Note - TV is in sync with itself, only the Roku is out of sync. I bet I will never hear from the "team." Grrrr.

0 Kudos