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sonnyncher
Binge Watcher

Roku Express 3900 says it is overheating

I've had this Roku Express 3900 for about 2 years.

 

Now it keeps complaining that is is overheating.

 

How do we fix this?

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8 REPLIES 8
RokuKariza-D
Roku Guru

Re: Roku Express 3900 says it is overheating

Hi @sonnyncher

Thanks for bringing this to our attention.

We would recommend starting with the suggestions available in this Support link: What to do if the red light is on or you see a “Your device is overheating” warning. If still no dice, reply here with the serial number of the affected Roku device. It can be found at the back or underneath the player itself.

Please keep us posted!


All the best,
Kariza

Kariza D.
Roku Forum Moderator
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sonnyncher
Binge Watcher

Re: Roku Express 3900 says it is overheating

Roku Serial Number, YG00DH988102

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RokuKariza-D
Roku Guru

Re: Roku Express 3900 says it is overheating

@sonnyncher

Appreciate the reply.

I have passed along your information and concern to our Support team. They will follow up and further assist you through email.

Thank you for your patience and understanding.


All the best,
Kariza

Kariza D.
Roku Forum Moderator
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sonnyncher
Binge Watcher

Re: Roku Express 3900 says it is overheating

I just responded to my email, Ticket # 5317835 and I am awaiting a replacement.

sonnyncher
Binge Watcher

Re: Roku Express 3900 says it is overheating

Replacement was sent 5,000 kilometers away from the address I provided numerous times.

 

Please send replacement

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RokuKariza-D
Roku Guru

Re: Roku Express 3900 says it is overheating

@sonnyncher

We do apologize for the inconvenience this has caused.

It looks like you were in recent contact with our Support team. We would recommend continuing to work with them to resolve the issue you are experiencing as they would best be able to assist you moving forward.

Thank you for your understanding.


All the best,
Kariza

Kariza D.
Roku Forum Moderator
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sonnyncher
Binge Watcher

Re: Roku Express 3900 says it is overheating

I informed the support team.

 

I am very disappointed.

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sonnyncher
Binge Watcher

Re: Roku Express 3900 says it is overheating

Now I am getting an invoice to pay for a refurbished Roku.

 

You said you would send replacement. Not that I have to pay for refurbished Roku.

 

I am paying $0 for (new) replacement Roku. It is not customer's fault that Roku is overheating.

 

To top that off you said you would send a replacement, but you sent it to the wrong address, 5,000 kilometers away!

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