My Roku Express+ plus is overheating, even though the power cord is plugged directly to an outlet. It is the only thing on top the tv stand, with a lot of open area. I barely get it plugged in and it is already giving me the message “Your device is overheating”, but it has only been on for about 2 minutes. It doesn’t matter if the unit is unplugged from the outlet for a long period of time. As soon as I plug in to the power cord and the HDMI, and powers on -it gives me this message right away. How do I fix this? I don’t have any problems with my other Roku Express+.
If this issue is not resolved, please let us know along with any additional information you may have that would be helpful for our team to assist you further in this problem. Kindly include the serial number/device ID of your Roku device by going to Settings > System > About.
Please keep us posted and we'll continue assisting you from there.
If this issue is not resolved, please let us know along with any additional information you may have that would be helpful for our team looks into this problem. Kindly include the serial number of your Roku device by going to Settings> System > About so we can assist further.
Another overheating issue with Express + Device Model 3910RW
I've used this device, in its current location (on top of a cabinet in open air, not close to any other devices, equipment, or heat source) for well over a year. In the last few weeks I've experienced audio drop out and the "Device is overheating" on screen message.
What puzzles me is that it been working fine in the same location for well over a year and the overheating issues have just started recently. Ambient temp in the room when it happened this morning was 70F. Unplugging it works for a time but then the issue comes back again and again. I also have a ceiling fan in the room that is often on and circulating air around room/device and it still happens.
Is the device aging out? Power supply failing (5VDC @1A adapter)? Or something else? I have 3 Roku devices and I love the features and capabilities but, this overheating issue is becoming unacceptable.
Please reply here with the Device ID of your Roku Express+ 3910RW. It can be found at the back or underneath the player itself. Once we have the information needed, we'll be able to forward it to our team who can assist you further.