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Fzee
Level 7
a month ago

Roku Channel app AUDIO keeps dropping out

I've had this same issue with the Ultra for years, and it's -only- happening with the Roku Channel. So I just don't watch the Roku Channel (advertisers, are you listening?). I've tried all of the recommended fixes on Roku's site without success, and I don't see where the problem has been resolved for anyone else. Hope you guys figure this out.

System:

4670RW

S/N YJ00G4968502

S/W VER 11.5.0 BUILD 4E12-46

Again, it's -only- happening with the Roku Channel. All other channels work fine.

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RokuKarla
Roku Employee
Roku Employee
a month ago

Re: Roku Channel app AUDIO keeps dropping out

Hello @Fzee

Thanks for posting in the Roku Community!

In some cases, removing the channel and then re-installing it may help. To ensure the process is successful, follow the steps below making sure you restart your Roku device before adding the channel again.

-Remove the channel: Highlight the channel tile on your home screen and press the Star button to open the options menu. Select Remove channel and confirm.
-Restart your Roku device: Restart the device from the settings menu. Go to Settings > System > System restart > Restart.
-Re-install the channel: After your Roku device restarts, visit the Roku Channel Store and add the channel again.

For detailed instructions, refer to this Support link: How to resolve a channel playback issue

Let us know if this works for you!


Regards,
Karla

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