Solving playback issues

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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Gbrown313
Level 7

Roku Box crashed, now will not boot.

While watching the Happy Kids app, the Roku Box crashed and will not boot. 

It shows the Roku letters start up screen then black screen.

I've swapped power adapters and tried it in another room with a different TV, no luck. 

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6 REPLIES 6
HDMIGuy
Level 14

Re: Roku Box crashed, now will not boot.

@Gbrown313 What Roku device do you have?  Model number not name would be helpful if you know it.  I would try a factory reset.  Depending on the device may have a button or may need a paper clip to push in hole for a factory reset.  Hold for 30 seconds when doing the factory reset.

Gbrown313
Level 7

Re: Roku Box crashed, now will not boot.

I have the 3941x model.

I'll try the factory reset tonight.

Thanks!

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Gbrown313
Level 7

Re: Roku Box crashed, now will not boot.

I tried the factory reset and that did not fix the issue.

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RokuDanny-R
Roku Employee
Roku Employee

Re: Roku Box crashed, now will not boot.

@Gbrown313

Thanks for the post.

How are you powering the Roku device? Is the device plugged into the TV USB port or is it plugged into a wall outlet?

With more detailed information, we will be able to assist you further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Gbrown313
Level 7

Re: Roku Box crashed, now will not boot.

I tried powering it with a Samsung TV usb port as well as a USB power brick.

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fnlvnchk12
Level 8

Re: Roku Box crashed, now will not boot.

Good old Roku Danny! He’s so amusing. Not in the least helpful though. At least the didn’t ask you for a bunch of numbers. Check out some of the other posts under reboot.

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