Solving playback issues

[tnajimy]

My problem is different,, my 4Kplus puck doesn't stay on over night and has to be rebooted the next day in order for me to use remote and turn on the puck. How do I get the puck to be able to turn back on using the remote without re-powering it?

[RokuKariza-D]

Hi @tnajimy

Thanks for the post.

Could you tell us how are you powering your Roku device? Is it connected to the USB port of the TV or to a wall outlet? In some cases, the USB power provided by the TV is not sufficient to power the device. Even though your Roku device may appear to be working, running with insufficient power can lead to instability, crashing, and other unpredictable behavior.

Using the included power cord and power adapter, we suggest plugging your Roku into a working power outlet in the wall. Powering it through a power outlet in the wall has the additional advantage that your Roku player will not need to power up every time you turn on your TV. This means your Roku player will be up and running faster than it would be connected to a TV.

Let us know if there's any difference after.

All the best,
Kariza

[makaiguy]

@tnajimy-

Beginning with Roku operating system version 10.5 (current release is 11.0) a new "Power" item was added to the "Settings > System" menu for some of the newer Roku devices. At this writing they are currently Ultra LT/Ultra (4801/4800), Express 4K/4K+ (3940/3941), and Streaming Stick 4K/4K+ (3820/3821). The new "Auto power savings" item there will put your Roku device into a low power standby condition after a period of inactivity, such as when your tv has been turned off for a while.

Pressing a Roku control key (like HOME) on your Roku remote (not Power, Volume, or Mute if you have them which act on the TV, not the Roku) should bring the Roku out of standby and back to full operation. Pulling the power for a few seconds to restart the Roku will restore full operation as well.

The power savings are very small and for the hassle it causes, I don't think it's worth having this feature activated. If you disable any options under "Settings > System > Power > Auto power savings" it should prevent your Roku from going into standby in the first place.