Solving playback issues

[jlima1]

I haven't heard from the Roku support team.  Is there a way to contact them directly?

[RokuDanny-R · Accepted solution]

@jlima1

Thanks for the follow up. I'm sorry to hear about the experience—that's not what we aim for.

I have passed along your concerns to our Support team to assist you further.

Thanks,
Danny

[jlima1 · Accepted solution]

The Roku team contacted me by email, suggested I disable screensaver and that resolved the problem.  Thanks for your help.