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Binge Watcher

Roku 2 4210X: booted back to Home page accessing Prime Video programming.

This just started within the last 3-4 days.

Prime Video will load and take me to my Main screen. I can navigate to my programs and current episode. When I hit the "Play" or "Resume" button, I get a few seconds of the chasing snake and then get booted back to the "Home" page.

My device: "Roku 2" model 4210X OS ver 10.5.0 / bld 4208-04

I have checked for updates both for the device and Prime. I have reset the device multiple times. I have removed and reinstalled Prime from the device. I have installed a micro SD card. The only thing I have not done is a factory reset. 

I have two other Roku's: a 3700 "Roku Express" and a 3800 "Streaming Stick". I have *no* issues with watching Prime Video programming on either of these devices. Both are running OS 10.5 / 4208-04.

What has happened? Are you still supporting the 4210? The device was working perfectly up until a few days ago. This isn't an Amazon issue; if it were then I would have problems on the other two Roku's as well.

Thanks for your time and attention in this matter.

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Channel Surfer

Re: Roku 2 4210X: booted back to Home page accessing Prime Video programming.

I am having the same problem. Did you find a solution?

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Binge Watcher

Re: Roku 2 4210X: booted back to Home page accessing Prime Video programming.


Yes, the following is a link to a like issue and shows what I did to bring back my Roku 4210X. Thus far, since the date of the linked post, I've had one glitch that came up.


The only glitch I've gotten since doing the above was a total lock up of the unit. It happened after watching about an hours worth of Prime programming. I had gone back to the Prime main program menu, leaving it "parked" there while I left the room for about 5 -10 minutes. When I returned, the "Roku" logo was on the screen and it was playing its little ditty like it does when it's waiting for something to happen a download. This was not the normal Roku screen saver that pops up. Nothing I did would bring me back to the Prime main program menu; it was locked on this "Roku" screen. I left it that way for over and hour, no change. Finally I did a hard reset on it using the rest feature on the back of the unit. It came back an all has been fine since.

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