Solving playback issues

[carondesign]

To Danny, you wrote its been resolved and closed the thread and thats simply not true. I have been doing back and forth with Roku for 5 days now making all their requests they email me that are supposed to fix it and it still does not load the movies and play them on ROKU and Walter Presents. All my other channels work. Its a Roku issue only. I have done everything suggested and still no fix. How long is this going to last for?

[reesa818]

Same here!!!! I STLL cannot get on YouTube!!  Tells me it “cannot run because there is not enough space” but I can get other channels. This has been going on for days now. PLEASE FIX THIS!!!

theresa 

[carondesign]

keep getting told to restart channel, do system updates, unplug etc etc. I guess ROKU DOES NOT KNOW HOW TO FIX THEIR PROBLEMS!

[RokuKariza-D]

Hey @carondesign @reesa818

Please accept our apologies for the inconvenience this has caused.

We are aware that the issue isn't resolved for some of our customers and our team is continually investigating the issue. We'll post updates on our main thread, therefore, if you need to add more information or wish to discuss the problem with other users, we suggest posting it to that thread. 

For now, we'll go ahead and close out this thread. 

Thank you for your patience and understanding.

All the best,
Kariza