Hey @carondesign @reesa818
Please accept our apologies for the inconvenience this has caused.
We are aware that the issue isn't resolved for some of our customers and our team is continually investigating the issue. We'll post updates on our main thread, therefore, if you need to add more information or wish to discuss the problem with other users, we suggest posting it to that thread.
For now, we'll go ahead and close out this thread.
Thank you for your patience and understanding.
All the best,
Roku Forum Moderator